What should LPCs do if they receive a complaint against them?

LPCs should respond according to Texas State Board guidelines upon receiving a complaint against them because this ensures that they are following the established legal and ethical framework governing their practice. The Texas State Board of Examiners of Professional Counselors provides a structured process for handling complaints, which includes the rights of the licensee, steps for investigation, and procedures for response. Adhering to these guidelines not only demonstrates professionalism but also reflects the LPC's commitment to accountability and compliance with regulatory standards.

Ignoring the complaint would leave the LPC vulnerable to further action and damage their reputation. Defending themselves publicly could lead to ethical violations, further complications, or additional scrutiny from the Board. Automatically resigning from their position is an extreme and unnecessary step, as it does not address the complaint directly and could result in professional and financial repercussions without seeking a resolution. Therefore, the appropriate response is to engage with the complaint process as outlined by the Texas State Board.